FAQs - Find answers to most Frequently Asked Questions about Khakaa

What is Khakaa?
Khakaa is a new clothing brand of the Sheikh group of companies. Abdullah and Mishal, a sibling duo have launched a new clothing line called Khakaa to carry on the family legacy.Khaaka is synonymous with grace, elegance, sophistication and tradition.

We bring you the epitome of ace craftsmanship and sophistication in the breathtaking designs of its collections.

  1. What is your Payment method?
    Bank deposit, e-commerce gateway and COD.

  2. How is my order confirmed?
    100% advance will be required. After that customers will receive a confirmation email.

  3. Can I cancel my order?
    Yes, you can cancel your order within 48 hours of your order.

  4. How can I order?
    You can order via Website, WhatsApp or appointment.

  5. How long will it take to receive my order?
    It depends on the product some orders will take 3 - 4 weeks. If it's ready to wear, it will take 1 - 2 weeks.

We will let our customers know about the exact date.

Return or refund policy:
We are devoted to providing the greatest quality of service at Khakaa. We hope you are satisfied with your purchase, but we do not accept returns or exchanges under any circumstances. All complaints regarding unstitched clothing will be addressed within 7 business days of receiving the clothes. Complaints received after seven days will not be considered. Orders paid for using a credit card or bank transfer can be cancelled or modified within 48 hours of placement.

If you find the product to be defective in terms of its quality or the service performed, you must contact us within 48 hours of receipt. After submitting a question, the Quality department of the company will investigate the situation and respond immediately. In the event of a significant defect, we may offer you an exchange or store credit for future purchases after examining the product.

In addition, customised or discounted orders are not eligible for a return, refund, or chargeback.